If your vehicle manifests any of these conditions, here’s what you need to do:
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Get independent witnesses to the fact that the problem exists. This includes verification by an independent mechanic, passenger accounts, downloaded data from your vehicle’s data recorder and lots of Internet browsing using Google’s browser as your primary tools. Notify the dealer and manufacturer by fax, email, or registered letter that you consider the problem to be a factory-induced, safety-related defect. Make sure you address your correspondence to the manufacturer’s product liability or legal affairs department. At the dealership’s service bay, make sure that every work order clearly states the problem, as well as the number of previous attempts to fix it. (This should result in you having a few complaint letters and a handful of work orders, confirming that this is an ongoing deficiency.) If the dealer won’t give you a copy of the work order because the work is a warranty claim, ask for a copy of the order number "in case your estate wishes to file a claim, pursuant to an accident." (This will get the service manager’s attention.) Leaving this kind of "paper trail" is crucial for any claim you may have later on because it shows your concern and persistence, and clearly indicates that the airport limo Toronto dealer and manufacturer have had ample time to correct the defect.